At the heart of exceptional care lies personalization – an understanding that each individual and their circumstances are unique. Here at Etairos Health, we’re not just about providing care; we’re about crafting an experience that’s finely tuned to your loved one’s needs.
Personalization isn’t just a concept; it’s a commitment. Your loved one’s journey is as unique as they are, and we’re here to ensure that every step is tailored to their needs and well-being.
Do you create a personalized care plan for each client? Who’s involved, and what does this include?
We do create personalized care plans. Our team of nurses visits the patient at their home to create the first assessment. We want to ensure that the care plan is personalized and tailored to each patient. We understand every patient is unique, and their needs and families are unique, so we want to make sure that our plans are personalized and that we can match them to one of our experienced caregivers.
How often do you evaluate and update a client’s written plan of care? Who conducts the ongoing evaluations and updates?
We update our care plans and try to keep them as updated as possible. We complete this when the nurses go out in the field to complete the supervisory visit for the caregivers. We usually do this every 60 days. We also complete in-home wellness visits if there’s a change in the patient’s behavior, a change in their clinical needs, or even if the family calls and requests that a nurse come out to do an additional assessment. Again, we want to make sure that these plans are always tailored and uniquely updated to each of our patients and their needs. We also complete the assessment if, for example, the insurance has changed the disciplines that those patients are receiving. We want to make sure that, again, that care plan is updated and always based on the patient’s needs.
Do you offer specialized care that matches my loved one’s specific needs (e.g., dementia, Parkinson’s disease, mobility assistance)?
We do offer specialized care. We want to make sure that every patient is receiving the care that they need the most. We understand that every patient is unique. We don’t have one plan that fits every patient. We fit the plan to the patient. We want to make sure that the care that they’re receiving is personalized and specialized to their needs and the family, but it also allows us on the scheduling team to find a caregiver that is specialized in those needs for the patient as well. Hence, it helps us match the caregiver with the patient.
How do you communicate with clients and their family members regarding any issues, concerns, or recommendations?
We try to constantly communicate with our patients and their families, especially if there’s a POA on the account. We want to make sure that we’re communicating any changes, any needs, or also if we need to go and do a wellness check on the patient because we think that there has been a change or if the caregiver has reported that maybe there’s been a change. They want to make sure that the clinical managers have an opportunity to complete an assessment at home. We communicate in various ways. So, we always try to call first if we have emails or texts. We try to keep as many open lines of communication as we can to make sure that we’re always able to reach the family or the patient as needed.
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